If you receive a wrong item or damaged/defective item, please contact WOW Customer Service within 48 hours of receipt. Please describe the problem and send a picture so we know how to resolve the problem. Once we review the information we will immediately refund you or send you another piece / correct item. Please allow us 48 hours to do the needful.

If you are not happy with your order you will be able to return the items and here are the requirements for that.

All Clothing Items: Items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker (if applicable) intact.

Shoes & Bags: Items must be returned in new, unworn, undamaged condition with the original branded boxes and all accessories (e.g., shoe-buckles, shoelaces, and dust bags). Shoes must have been tried only on a soft, clean surface.

All Other Categories: Items must be returned in their original, unused, unaltered, and unwashed, condition with all tags attached and in their original packaging.

The following items cannot be returned or exchanged:

Bodysuits, Lingerie, Underwear, Jewelry, Accessories, Cosmetics, Hair wigs, Swim wear and any other items for which return or exchange is noted as not being supported on the product page. Free gifts cannot be returned or exchanged.

Customized items cannot be returned or exchanged. In addition, order cancellation for customized items is not supported. The products which are part of Clearance Sale are not eligible for return or exchange.

It’s fine to try on an item like you would in a store, but please don’t wear it too long. If an item is returned to WOW in an unsuitable condition (worn, damaged, etc.) or outside of the returns timeframe, WOW won’t be able to give you a refund. In the event that the item will be sent back to you, you may be asked to cover the delivery costs.

1. When a return item arrives at our warehouse, we will inspect and/or test it to ensure it is return- eligible and meets the applicable return requirements listed above. If the item passes our quality check, we will issue a refund. If our inspection finds that the returned item is not return-eligible or does not meet the return requirements listed above, we will reject the return and refuse to issue a refund or credit.
2. If the return item is rejected, we will inform you of our final decision and reason for it. If you would like the item back you will need to pay a fee, to send the item back to you at the same address that was specified in the original order. We will deduct the return shipping fee from the amount of refund of other item(s) returned in the same order or send you a link for payment. Currently, the return shipping fee for sending the rejected-return item to you is $7.99, and we reserve the right to adjust this fee. If you decide not to get the item back then we will give to any charity organization of our choosing.

Return Shipping is free on your 1st return package for any order. You must use the return label (“Return Label”) we provide (See “Return Request Process” section below for details), then send the return package to us postmarked within 20 days after the purchase date.

If you have already returned item(s) from an order but would like to make additional returns of item(s) from the same order or any other order, you can use the Return Label we provide, and a $7.99 shipping fee will be deducted from your refund. Please note that additional returns must also be postmarked within 20 days after the purchase date.

Where we suspect fraudulent activity and/or we notice unusual or suspicious activity with your account, we might have to withhold issuing a refund and block your account and any associated accounts.

Such activity includes but is not limited to: claims relating to orders not being received, items missing, ordering and returning loads – way, waaay more than even the most loyal WOW customer would order; unusual patterns of returns activity; where we suspect someone isn’t just trying their items on, but wearing them for longer periods, then returning them, or returning items worn/used and not matching what was originally ordered.

We don’t offer exchanges.

All returned items will be refunded once they arrive at our warehouse. Need it in a different size or color?

Simply place a new order!

After you place the order it takes us 2 to 5 business days to process orders. Once the order is processed it is shipped from China, it will have a tracking number. We use a network of delivery partners and a range of options to make sure our customers are receiving their orders when they expect them! Delivery partners are allocated based on the selected delivery location and the value of your order.

Just go to Track Order‘.

If the tracking doesn’t show any updates or is blank, there may be a delay with the update of your tracking – don’t worry, it’ll update soon. Please allow until the estimated delivery date for your order to be delivered.

The following items cannot be returned or exchanged:

Bodysuits, lingerie, underwear, jewelry, accessories, cosmetics, pet products, Hair wigs, Swim wear and any other items for which return or exchange is noted as not being supported on the product page.Free gifts cannot be returned or exchanged.

Customized items cannot be returned or exchanged. In addition, order cancellation for customized items is not supported.

You’ll find this date while placing order and in your Order Confirmation email or by checking ‘My Orders‘.

Please remember that this date is an estimate, so your order may arrive before, on, or slightly after your estimated delivery date.

Has your estimated delivery date already passed? Please give us a few extra days for your order to be delivered (especially during busy times)!

If your order doesn’t arrive, please get in touch with our Customer Care team WOW within 10 days of your estimated delivery date, and we’ll do our best to help you. Just one more thing…

We aim to meet our delivery date, but delays and changes may happen. Please be cooperative and help us to help you.

Short Answer, NO. We’re really quick at preparing your order, so we can’t make any changes once you’ve placed it. This includes changing items in the order, the delivery option, delivery address, or payment method. If you really have to then cancel the order.

You can cancel your order within 12 hours of placing it. The order will get automatically void and refunded.

How do I cancel my order?

1. Go to ‘My Orders‘ to view your recent orders.
2. Click on the ‘Cancel/View’ button next to your order. If this button is not available, it’s too late to cancel the order.
3. Something’s wrong with my item, what should I do?

You will be entitled to a full refund or exchange towards irregular merchandise (damaged, defective or wrong delivery)

Please get in touch with our Customer Care team here and provide a photo of the faulty / wrong item along with a short description of the problem, we’ll be happy to help.

You’ll find this date while placing order and in your Order Confirmation email or by checking ‘My Orders’.

Please remember that this date is an estimate, so your order may arrive before, on, or slightly after your estimated delivery date.

We’re sorry if there’s an item missing from your order. Here’s what could’ve happened:

• We may have sent your items in separate parcels. Please check your emails to see if any of your items will be arriving separately. You can also see if your order has been split into more than one parcel in ‘My Orders‘.
• The item you ordered may have been out of stock – it’s worth checking your emails (including your junk/spam) to see if we’ve sent you an email about this.
• If some of your items are being shipped from another warehouse, their delivery times may differ, so it’s worth checking your expected delivery date and tracking in ‘My Orders‘.*

If you’ve received all your parcels and something you ordered is missing, please get in touch with our Customer Care team here within 30 days of your order being delivered.

Placing an order couldn’t be easier, simply follow these steps.

1. Click ‘Add to Cart‘ to place the item you want to buy in your bag.
2. Once you have finished shopping, click on the bag icon to view the items in your bag and to pay. This will appear on the bottom of the screen on the app and the top right hand side of the screen for desktop. If you’re happy with the items in your bag, click ‘Checkout’.
3. Enter your email address and password or if you’re a new customer, register now. You will then be taken to the Confirm and Pay page.
4. Review and confirm the items in your cart.
5. If you have a promo code or voucher to spend, you’ll need to enter this under the ‘Promo Code’ or ‘Vouchers’ tab in checkout page. If you have trouble adding your promo code at the checkout, contact our Customer Care team with a screen shot of the error you’re receiving.
6. Confirm your delivery address.
7. Confirm your payment method and ‘Place Order’. To better protect our customers when making online payments by card you may be presented with 3D secure security measures when paying. This is dependent on your bank issuer and may require you to enter a password or get a security code via email or phone.

An email confirmation will be sent to your registered email address to let you know your order details. It’s worth checking WOW is marked as a safe sender in your email account or checking your junk mail as our emails may be routed there automatically.