FAQ’s

Frequently Asked Questions

Find quick answers to your most common questions. Our FAQs cover everything you need to know - making your shopping experience smooth, simple, and stress-free.

Where is your company and where are you located? How long have you been in the business?

Wow Garments is a subsidiary of Reflex Group of Companies incorporated in Los Angeles California and Guangzhou China. We started out with a store in fashion district and manufacturing in China.                

We have since moved most of our operations to Guangzhou in China and a logistic center located in New York, as that works out to be more cost-effective way to serve our customers.

We have been fulfilling your style demands for 10 years and counting!!!

When will my order be processed? How fast is shipping?

It takes 2-5 business days to process order. It takes 10 business days total for you to get your order.

How much should I expect shipping to cost? Which shipping service do you use?

Shipping is flat $10 for any order less than $35. Any order over $35 the shipping is free.

We ship several orders in bulk together from China to our logistic partner in New York, from there they are shipped using USPS / UPS ground service. It takes around 10 business days to receive a package after the tracking number has been updated on the order.

Will I be charged for return shipping?

Yes, the customer is responsible for shipping charges both ways under all circumstances.

Is the original shipping refundable?

Customer is responsible for shipping charges both ways under all circumstances. However, if we are reshipping defective items, shipping is FREE for domestic orders. For International orders, a store credit will be given.

Order Cancellation

You may cancel your order within 24 hours of placing it. Once your order has been processed or shipped, you cannot cancel your order. To cancel orders, please contact us by phone or by sending a message through the “Message” system.

Is it easy to make a return?
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